FAQs

Shipping

All Orders are processed within 3-5 business days. Orders are than shipped using 2-3 day priority mail service. Once order is shipped a tracking number will be emailed to you, please note that due to Covid-19 and holidays there may be shipping delays.

Refund Policy

- We have a 7 day return policy

- We can only receive unused products 

- If you receive a damaged product please take a photo of the product and email it to us 

toptiersoycandlesbykim@gmail.com

• We have a 7 day return policy
• To be eligible for a return your item must be in the same condition that you received it, unused and in its original packaging you will need to show proof of purchase